At SigmaMD, we prioritize the security and ease of access to your account. To sign in, you are required to enter your mobile number, password, and confirm the verification code sent to your mobile number. However, we understand that there might be instances where you may no longer have access to the registered mobile number or the mobile device, which could prevent you from logging in.
If you are facing difficulties logging in due to loss of access to your registered mobile number or mobile device, here's what you can do:
- Contact Support
- Reach out to our support team for assistance.
- Provide them with your account details and explain the situation. Our support team will guide you through the process of regaining access to your account.
- Update Mobile Number
- If you have temporary access or can regain access to your mobile number, follow the steps outlined in our guide on changing your registered mobile number to update your mobile number.
- This guide will assist you in updating your registered mobile number, ensuring consistent and efficient communication with your Clinicians.
Your account security is paramount, and we continually work to improve user experience. Our support team is ready to assist you with any challenges you may encounter.