If you encounter login issues while trying to connect to an external patient portal through SigmaMD, the steps to resolve them are straightforward. First, ensure that you are entering the correct credentials (username and password) for the patient portal, keeping an eye out for typographical errors and case sensitivity. If you've forgotten your password or are unsure, utilize the 'Forgot Password' feature on the patient portal's login page to reset it.
In case the login issues persist, it's advisable to check the patient portal’s availability by attempting to log in directly on the portal’s website outside of SigmaMD in a browser. If you're still unable to log in, there might be a temporary issue with the patient portal; in such cases, contacting the support team of the patient portal for assistance is recommended.
For non-authentication related issues, such as connectivity problems, feel free to contact SigmaMD's support, ensuring to provide specific details of the problem you're facing. However, remember not to share any Protected Health Information (PHI) or login credentials to the patient portal when reaching out for support.