This article guides users on the process of requesting an account closure within the SigmaMD app and outlines the implications of such a request.
Steps to Request Account Closure
- Navigating to Account Settings
- Tap on the 'Profile' tab located at the bottom navigation.
- Once on the 'Profile' screen, select 'Account Settings'.
- Initiating Account Closure
- Within 'Account Settings', tap on 'Request Account Closure'.
Important Considerations Before Closing Your Account
- Loss of Access and Contact: By requesting an account closure, you will lose access to SigmaMD, and proactive communication from our side will cease. It's essential to note that even after closure, copies of your user content may persist within the SigmaMD services.
- Data Retention After Closure: Although your account is closed, SigmaMD, or its service providers on behalf of healthcare entities, might still retain your data. This retention is in line with prevailing laws and regulations, ensuring that your data remains protected even post-closure.
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Memberships Remain Active: Closing your account on the SigmaMD mobile app does not automatically cancel any existing memberships or affiliations with care provider practices and clinics. Even after account closure, you remain responsible for any ongoing memberships fees or incurred charges associated with care providers. It's essential to reach out to the respective care providers or clinics directly to manage these memberships and settle any outstanding obligations.
- Further Details and Health Data Request: For a comprehensive understanding of the implications of closing your account, users can refer to the Terms of Service and Privacy Policy available on the Profile screen. Should you wish to obtain a copy of your health data before account closure, please contact our support team.
Confirmation of Account Closure
Once you tap on 'Request Account Closure', a confirmation prompt will appear. This step is crucial as account closure is irreversible. Users will need to confirm the action, emphasizing the permanent nature of the request.
Requesting an account closure is a significant decision. Ensure you're well-informed of the implications and consult the available resources within the SigmaMD app before proceeding. If you have further concerns or require assistance, please contact our support team.