It’s not uncommon for emails to land in the spam or junk folder inadvertently. If you’re expecting an invitation to join your care provider's practice on the SigmaMD app and haven’t received it, here’s what you can do:
Quick Guide to Locate Your Email
- Access Your Email: Open your email account via web browser or an email application.
- Check Spam/Junk Folder: Navigate to the "Spam" or "Junk" folder within your email.
- Locate the Email: Look for an email with the subject "Invitation to Join [Provider’s Name] on SigmaMD!" within the folder.
- Mark as 'Not Spam': If found, select the email and mark it as "Not Spam" or "Not Junk" to route future emails to your inbox.
- Move to Inbox: For easy access, move the located email to your primary inbox or another preferred folder.
Didn’t Find It?
If the email isn’t in your spam or junk folder, please contact your care provider's practice or our support team for additional help. We are committed to ensuring you have a smooth experience with the SigmaMD app.
Add email@example.com to your email contact list or address book to ensure you receive our communications directly in your inbox.